get in touch with us!
Thanks for visiting us at The Metalhead Box! We'd love to hear from you...
Customer service problems, questions or suggestions?
PLEASE REMEMBER TO INCLUDE YOUR ORDER NUMBER AND OR SHIP TO ADDRESS IN THE BODY OF YOUR MESSAGE, SO WE CAN EASILY TRACK YOUR ACCOUNT INFO.
THE METALHEAD BOX
PO BOX 25062
Cannot find your question below? Fill out the form to the left and one of our support staff will be happy to answer any question you have.
What are my subscription options?
The Metalhead Box subscriptions are currently 3 Months or a Monthly recurring subscription. We have 4 new subscription options, The Mini Metalhead Box and 3 new Vinyl subscription options. Hover over the SUBSCRIBE at the top of this page for more information or visit http://www.themetalheadbox.com/subscribe
When will my Metalhead Box be shipped?
How long does my Metalhead Box take to get here once it's shipped?
We ship all Metalhead Boxes via Canada Postal Service Priority Mail, it can take between 2-4 days for your package to be delivered to customers in Canada. International shipments may take a bit longer, often 4-6 weeks and depending on customs.
Can I give The Metalhead Box as a gift?
Yes! Just click "Give a Gift" at the top of our page.
How much DOES The Metalhead Box cost?
How many items are included in each Metalhead Box?
Each Metalhead Box contains 5-7 items, including T-Shirts, CDs, stickers, patches and so many other cool exclusive items.
What payment methods do you accept?
The Metalhead Box currently accepts; PayPal and processes Credit Card payments via PayPal as well.
How Do I CaNCEL MY SUBSCRIPTION?
It’s very easy to cancel. Just email us at firstname.lastname@example.org with your information (ie your order number, the name and shipping address of the subscription) and we’ll take care of your cancellation from our end. Or visit http://www.themetalheadbox.com/cancel-my-subscription/
Make sure to cancel 48 hours before the 15th of any month. Any cancellation after this period will begin the next month.
WHAT COUNTRIES DO YOU SHIP TO?
The Metalhead Box currently only ships to the following countries: Austria, Belgium, Canada, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, and United States.
The reason is simply the shipping rates to other countries are extremely high. If you live outside of the countries we currently ship to and would like to still subscribe please contact our Customer Care team at email@example.com
We continue to expand the list of countries we ship to, if your country is not listed please reach out to our Customer Care team at firstname.lastname@example.org
DO You have a T-Shirt size chart?