GET IN TOUCH WITH US!
Thanks for visiting us at The Metalhead Box! We'd love to hear from you...
Customer service problems, questions or suggestions?
PLEASE REMEMBER TO INCLUDE YOUR ORDER NUMBER AND OR SHIP TO ADDRESS IN THE BODY OF YOUR MESSAGE, SO WE CAN EASILY TRACK YOUR ACCOUNT INFO.
Cannot find your question below? Fill out the form to the left and one of our support staff will be happy to answer any question you have.
What are my subscription options?
The Metalhead Box subscriptions are currently a Monthly recurring subscription. We have 4 new subscription options, The Mini Metalhead Box and 3 new Vinyl subscription options. Hover over the SUBSCRIBE at the top of this page for more information or visit http://www.themetalheadbox.com/subscribe
When will my Metalhead Box be shipped? MY TRACKING SHOWS DELIVERED, BUT I DO NOT HAVE IT!
ALL BOXES SHIP ON THE 15th OF THE NEXT MONTH. For example, January Boxes would ship on the 15th of February. Keep updated by signing up to our newsletter HERE
THE METALHEAD BOX is NOT responsible for stolen boxes. Sorry!
How long does my Metalhead Box take to get here once it's shipped?
We ship all Metalhead Boxes via Canada Postal Service Priority Mail, it can take between 2-4 days for your package to be delivered to customers in Canada. International shipments may take a bit longer, often 4-6 weeks and depending on customs.
Can I give The Metalhead Box as a gift?
Yes! Just click "Give a Gift" at the top of our page.
How much DOES The Metalhead Box cost?
For prices on all our subscriptions visit our SUBSCRIBE page. To keep up to date of The Metalhead Box launch please make sure to join our newsletter.
How many items are included in each Metalhead Box?
Each Metalhead Box contains 5-7 items, including T-Shirts, CDs, stickers, patches and so many other cool exclusive items.
What payment methods do you accept?
The Metalhead Box currently accepts; PayPal and processes Credit Card payments via PayPal as well.
How Do I CaNCEL MY SUBSCRIPTION?
It’s very easy to cancel. Just email us at email@example.com with your information (ie your order number, the name and shipping address of the subscription) and we’ll take care of your cancellation from our end. Or visit http://www.themetalheadbox.com/cancel-my-subscription/
Make sure to cancel 48 hours before the 15th of any month. Any cancellation after this period will begin the next month.
WHAT COUNTRIES DO YOU SHIP TO?
The Metalhead Box now ships WORLDWIDE!
DO You have a T-Shirt size chart?
I did not receive a tracking number
Once we generate a shipping label, usually one week before ship out day, you will receive an email notifying you of your tracking number. This email will go to your PAYPAL assigned email address, and will be from a company called CANADA WORLDWIDE INC. This is our third party shipper, that works with DHL. Please check your spam and or junk folders in your email if you cannot locate in your inbox. If you have any questions you can always send us an email or use the form to your left. Please remember to include your account information. We are always here to help! Please remember that :-)
HOW DO I UPDATE MY ACCOUNT INFO?
You can update your account info by clicking "MY ACCOUNT" at the top of this page. We will make any changes to your account you would like for you. Need an address change? Need to change genres? Need a shirt size change? Simply click MY ACCOUNT, fill out the form and we will make the changes for you